Every laptop we sell carries a 15-day replacement warranty, counted from the day you receive it. If the unit develops a fault in normal use within those 15 days, we replace it. Ye warranty har laptop par hai — naya ho, used ho ya imported.
What the warranty covers
- A fault that appears on its own during normal use — it stops booting, a port stops working, the battery fails, the fan fails.
- Anything that was already wrong with the machine when we handed it over and was not disclosed on the listing.
What the warranty does not cover
Please read this part properly before you order, so there is no disagreement later.
- Burn damage and any unit that has been burnt or short-circuited.
- Any human error or accident — the laptop was dropped, knocked, sat on, or liquid was spilled on it.
- Screen damage after handover — cracks, pressure marks, internal lines or dead pixels that appear after you take the machine. The screen is switched on, shown and tested in front of you before you accept the laptop, so its condition is agreed at that moment.
- Keyboard damage caused by use — missing or broken keys, or liquid in the keyboard.
- Any other physical damage that happens after delivery.
- Software problems, viruses, lost data, or a Windows or password issue caused after handover.
Checking at handover
At the shop we switch the laptop on, show you the screen, run the keyboard test and let you check it yourself — bring a USB drive if you want to test it your own way. For a delivery we send photos and a short video of the actual unit on WhatsApp before it ships. Please check the screen and keyboard at the moment of handover, because that is the condition the warranty starts from.
How to claim
Message 0342 5588878 on WhatsApp with your order number and a photo or short video of the fault. We will tell you the same day whether it is a replacement or a repair, and arrange collection.
By placing an order you confirm that you have read and agreed to these terms.
